Frequently Asked Questions

Our main priority is getting your order to you fast! Orders placed before 11 AM (AEST) typically ship the same day or next business day, excluding weekends and Australian public holidays. Once your order is dispatched, the delivery time depends on your location and the service you select. Keep in mind that once your parcel is with the carrier (Australia Post or DHL), we cannot control the transit speed.

AUSTRALIA

• Australian Standard Post: Expect delivery within 2–8 business days
• Australian Express Post: Expect delivery within 1–3 business days

INTERNATIONAL Shipping & Important Notes

• International Standard Post: Delivery typically takes 6–15 business days
• International Express (DHL): Delivery takes between 1–7 business days (with major metro areas being 1–3 days)
• Carrier Delays: Please allow an extra 1–2 days during busy sale periods, as Australia Post and other carriers often experience unavoidable delays
• International Duties: Customers are responsible for any local import duties, taxes or customs fees charged by your country

Some countries may apply customs or import duties. These charges are set by your local authorities and would be the responsibility of the buyer. We just want you to be aware so there are no surprises!

If you notice you entered the wrong address, contact us immediately! The faster you let us know, the better chance we have of changing it before your order ships.

Here's what you need to do:

Email customer service right away at hello@athousandroses.com.au

1. In the subject line, please write: URGENT: Wrong Address - Order # [Your Order Number]

2. In the body of the email, provide both the incorrect address and the correct address

Yes we are based out in Airport West, Victoria...

Mon - Fri: 9am - 2pm
Sat - Sun: Closed

6/55 Parer Rd,
Airport West VIC 3042

You can also find a list of our stockists here.

Essential oils can be unsafe if used in high concentrations or poor-quality blends. That’s why our remedies are made in small batches with very low dilutions, ensuring gentle support for babies. We recommend a patch test first, as every child’s skin is unique. Always purchase from our official store to avoid counterfeit products.

Yes, our blends are heavily diluted to be safe for babies while still effective. Small-batch production allows us to carefully control every batch. We recommend a quick patch test before first use.

Our rollers are gentle and diluted, but eczema-prone skin can be sensitive. We recommend a patch test on an unaffected area first. Avoid open or irritated skin. If in doubt, consult your healthcare professional.

Our blends are safe in small amounts. The rollers are designed for external use, and we recommend massaging the oils in for absorption rather than leaving residue on the skin.

Rinse immediately with water. While our products are gentle, avoid contact with eyes and mucous membranes.

Generally, 3–4 times per day, leaving 20–25 minutes between uses to allow the effects to take place.

The Pain Roller is not safe for use during pregnancy. For all other products, they are generally safe while pregnant and breastfeeding, but if you have any concerns, please consult your healthcare professional. Any item that shouldn’t be used during pregnancy will be clearly marked in its product description.

Yes they are safe to use together.

All of our roller solutions are heavily diluted with a ratio that is safe to use from 3 months and up in age. The Sweet Dreams Roller is the only exception. It is safe to use from 6 weeks of age, applied gently to the soles of your baby's feet until they are older.

Our oils are hand poured daily and they do not sit on our warehouse shelves any longer than 2-5 days. They last a long time if stored correctly, in dark cool places (out of direct sunlight) and they will last up to 2 years.

The oils absorb through the skin and interact with the tissues underneath, while gentle massage boosts circulation and supports natural healing. The active compounds in each blend are designed to target specific needs ie. calming the nervous system, providing comfort, or relieving tension. The benefits are designed to relieve specific concerns.

Our formula is designed for babies aged 3 months to 3 years. It may not be strong enough for older users, though some parents notice an effect!

Ensure correct application and allow 20–25 minutes for the effects to take hold. Regular, consistent use is key. Results may vary depending on the child and their specific needs.

You can reapply as often as required.

Each child is unique. Some parents notice relief within 2 minutes, others up to 20 minutes. Regular use as part of your routine helps achieve the best results.

The difference is in their main purpose and key ingredients:

Calm Sleep Balm: This is a magnesium-rich balm designed for physical regulation and deep relaxation. It works by absorbing through the skin to help gradually regulate magnesium levels, easing physical discomfort, growing pains, night wakes, and restlessness.

Sweet Dreams Roller: This is a diluted essential oil blend designed for emotional support and quick calming. It is a portable solution used to aromatically calm overstimulation, ease sleep regression, and support sleep transitions, especially when traveling or dealing with changes in routine.

In summary, use the Balm for deep, physical relief and use the Roller for quick, emotional calming and routine support. Best used together.

Our oils come from a trusted Australian supplier, chosen for purity, gentleness, and safety. They are organic and carefully sourced.

NO we are not. This is the official A Thousand Roses™ store. Over the past three years, some of our content and products have been copied and sold by others, which has been incredibly challenging for us to manage. To ensure you receive genuine, high-quality products, please purchase only from this store and please beware of any others that claim to be us.

We are obsessed with quality and only create products we have personally tested and feel confident giving to our daughter. Every formula combines natural, active ingredients with gentle, time-tested remedies to support babies and mums. You get safe, effective, and trustworthy products with clarity, quality, and confidence in every use.

I’m Evelyn 🤎 a mother and the founder of A Thousand Roses store. After years in health coaching and holistic wellness, I started this business three years ago with Mila, my daughter who was the inspiration to all of our products. My mission is to bring 100% natural, safe remedies that nurture babies and support mums through the often challenging transition of maiden to motherhood & beyond. I want to help mums embrace nurturing in ways often overlooked by the mainstream, drawing on the wisdom of science-backed, time-honoured remedies that too often get silenced by big pharmaceutical agendas.

We use 100% natural, carefully sourced ingredients and always avoid harmful chemicals or additives. Every product is formulated for babies and mums to be safe, gentle, and effective.